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Ingesting events
Explore AI for Deterministic Automation

Improve operational performance across the enterprise

Xect AI brings operational data, workflows, and AI-assisted decisions into one platform. Connect existing systems to improve service responsiveness, strengthen revenue controls, and coordinate work within defined approval policies.

AI Native
Data, workflows and decisions together
Enterprise Performance Management
Built-in real-time pulse across key KPIs
Deterministic
Built using AI. Runtime stays deterministic.
Automate Everything
Ideate · Build · Run
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Agent Assist · Next-best-action mid-call Agentic Customer 360 · Every signal, one live profile Interaction Transcript Analyst · Every call scored automatically Care Supervisor & QA Agent · Every interaction graded Customer Assistant · Chat and voice that resolve issues Proactive Billing Assistant · Disputes resolved before the queue Appointment Reschedules Agent · Handled end-to-end Customer Churn Model · Every account scored for risk Customer Propensity Model · Every address ranked to convert Fiber-Build Quoting Agent · Build orders priced in minutes Agentic Observability · Agents act on the deviation ML Anomaly Detection · One model per event stream Location Intelligence · Address, neighbor and hub mapped Live Operations Map · Calls and tickets plotted live MLflow Model Actions · Any model, a governed action Proactive Fix · Fixed and verified, no ticket NOC Integration · Alarms arrive with customers attached Outage Customer Actions Agent · Notified before they call Agent Assist · Next-best-action mid-call Agentic Customer 360 · Every signal, one live profile Interaction Transcript Analyst · Every call scored automatically Care Supervisor & QA Agent · Every interaction graded Customer Assistant · Chat and voice that resolve issues Proactive Billing Assistant · Disputes resolved before the queue Appointment Reschedules Agent · Handled end-to-end Customer Churn Model · Every account scored for risk Customer Propensity Model · Every address ranked to convert Fiber-Build Quoting Agent · Build orders priced in minutes Agentic Observability · Agents act on the deviation ML Anomaly Detection · One model per event stream Location Intelligence · Address, neighbor and hub mapped Live Operations Map · Calls and tickets plotted live MLflow Model Actions · Any model, a governed action Proactive Fix · Fixed and verified, no ticket NOC Integration · Alarms arrive with customers attached Outage Customer Actions Agent · Notified before they call
01 Platform Components
Events→ Intelligence→ Action
/ 01
Events
Connected systems
fire off signals
/ 02
Collect
The Business Hub ingests these signals
/ 03
Identify
AI flags the signals that matter most
/ 04
Automate
Flows execute the decisions automatically
/ 05
Execute
Agents act within approval policies
/ 06
Visibility
Operational Intelligence tracks outcomes
Ingest·Detect·Decide·Action·Supervise·Ingest·Detect·Decide·Action·Supervise·
02 Signal to Execution

From operational signals to controlled execution.

Five stages: connect data, identify exceptions, assess the response, execute approved actions, and review outcomes.

01

Ingest

Stream events from connected sources: OSS/BSS, network telemetry, CRM, IoT. Normalized into one real-time event stream as they arrive.

200+ connectorsAny protocol48K events/sec
Business Operators Hub · Live48K events/sec
order.placedCRMnow
call.droppedOSS1s
payment.failedBilling2s
form.submittedWeb3s
alarm.raisedNetwork4s
ticket.openedITSM5s
order.placedCRM6s
call.droppedOSS7s
payment.failedBilling8s
form.submittedWeb9s
alarm.raisedNetwork10s
ticket.openedITSM11s
02

Detect

AI models watch the event stream in real time. They correlate signals across systems. Anomalies and threats get flagged before a human could spot them.

Real-time inferenceCross-system correlationPredictive
AI EPM · DetectLast 30 days
2,091
Events analysed
▲ 34%
12
Anomalies
live
Anomaly detected · latency spikeInvestigate
03

Decide

Purpose-built agents reason over context and policy. They choose the best path forward. Escalate, remediate, notify or orchestrate a multi-step flow.

Policy-awareContext reasoningExplainable
Flows · Decision
Event
Listener
AI Agent
Remediate
Escalate
04

Action

Approved decisions turn into action. Agents execute across the stack within defined approval policies. They close incidents, trigger workflows and update systems of record.

Autonomous executionFull audit trail24/7
Execution · Running1.2s
Event listenertrigger
AI Agent · decisionremediate
API Request142ms
Send Emailsent
Kafka publish→ EPM
05

Supervise

When human judgment is required, operators step in. Review, approve, modify or escalate the action. Full visibility over everything the agents do.

Human-in-the-loopApprovals & guardrailsFull visibility
High-impact remediation
Awaiting operator approvalApproved · executing
ApproveModifyEscalate
Remediation executed · incident resolved
Compliance sweep
Auto-approved · within policy
03 Platform

A common foundation for operational automation

Every capability, one platform. Raw event ingestion to autonomous agents. No stitching together point tools.

01

Industry Knowledge Graph

Agents arrive pre-loaded with your industry's schema, terminology and regulatory rules. Projects build faster and cost 70–90% less, without starting from a blank page.

Industry-native context
02

Connectors

Detected events reach a person or a system through the channel that fits it. SMS, WhatsApp, email, push, Slack and Teams, all from one Notification Router Agent.

SMS · Email · Slack · Webhook
03

Human in the Loop

Agents handle the routine. People decide the exceptions. The workflow pauses at the moment of uncertainty and hands the operator full context, then resumes as soon as they act, with context preserved.

Operator control
04

Business Operators Hub

Register business events, then auto-map JSON to versioned Avro schemas. Stream them multi-tenant-safe over Kafka. The live stream lands as real-time AI EPM dashboards, built for the people running the business.

JSON → Avro · Real-time AI EPM
05

Enterprise Process Miner

Reconstructs the process you actually run from the event stream already flowing through the platform. Bottlenecks, rework loops and variants are identified automatically, no workshops required.

Process discovery · Bottleneck detection
Knowledge Graph · Enriching prompt
network.incident sla_threshold provisioning_state topology.node
Notification Router · Delivery log
SMS · Twilio
P1 outage alert · on-call engineer
Delivered
Email · SendGrid
Invoice correction · billing contact
Delivered
Slack webhook
SLA breach warning · #ops-oncall
Delivered
Human in the Loop · Approval gate
PausedHigh-impact refund awaits a decision
Operator approvesFull context laid out, decided in one click
ResumedAutomation continues where it paused
AI EPM Dashboard · Live
71
Detected
live
68
Confirmed
↑
48
Resolved
↑
Event volume · last 24h
Process Miner · Order-to-cash
82%Happy path
214 casesRework loop
3.4dBottleneck: Fulfill → Invoice
04 Solutions

Built for operations that run around the clock

Purpose-built for the outcomes that matter most, mapped to the systems and teams you run. Not generic toolkits you have to configure yourself.

01

Agentic CRM

Autonomous agents open the ticket, check the subscription and SLA, and dispatch the technician. Your team only handles the exceptions.

02

Proactive Contract Management

Agents extract key clauses on upload, track renewals and SLAs, and check vendor invoices, catching issues before a bad contract renews itself.

03

Cognitive CX

Self-healing customer experiences. Agents detect service degradation and trigger the fix, often before the customer notices.

04

Autonomous Billing Ops

Stop revenue leakage automatically. Agents catch billing anomalies and usage gaps the moment they appear, in real time.

05

Autonomous Purchasing

Procurement on autopilot. Agents manage requisitions, approvals and vendor selection without a manual hand-off.

06

Intelligent Field Service

Dispatch and resolve in real time. The nearest qualified technician is assigned automatically, with full context attached.

07

Infrastructure Project Management

Turn an approved capital plan into a live WBS. Agents reconcile field progress against the ERP the same day, not at month-end close.

05 Industry Focus

Purpose-built for your industry

Every industry runs on its own systems, signals and regulations. Xect AI adapts to the events your operation generates. Telecom, insurance, hospitality, life sciences and beyond.

Operational Event Intelligence

Correlate signals across your core systems and catch failures before they cascade into outages. Known patterns get auto-remediated on sight.

Customer Experience Automation

Detect service degradation as it starts and trigger self-healing workflows automatically, reducing the impact customers experience.

Regulatory Compliance

Monitor configured obligations and collect evidence for review by the responsible teams.

Revenue Assurance

Catch billing anomalies, usage gaps and revenue leakage the moment they appear, in real time. Protect the margin legacy systems miss.

Operations Command Center
AI-Assisted Mode Active
Live
99.97%
Uptime
2.1M
Events/min
89%
Auto-resolved
4.2s
MTTR avg
Live Agent Activity
Anomaly detected → root cause found
SLA breach predicted → alert dispatched
Billing anomaly flagged → ops notified
Compliance sweep done → 0 violations
Customer Experience Monitor
Self-Healing Mode Active
Live
3.5×
Pre-empted
96%
CSAT retained
142ms
Detect to act
0
Tickets raised
Live Agent Activity
Degradation flagged → self-healing triggered
Latency rising → workaround applied
Impact predicted → credit issued
Recovery verified → fault never seen
Compliance Sweep
Continuous Monitoring
Live
100%
Traced
0
Violations
6
Frameworks
<1s
Report time
Live Agent Activity
Regulatory sweep done → 0 violations
Policy drift detected → gap flagged
Evidence chain updated → fully traceable
Report generated → zero manual work
Revenue Assurance
Anomaly Detection Active
Live
$482K
Leakage caught
99.2%
Billing accuracy
17
Anomalies
2.1s
Flag to alert
Live Agent Activity
Billing anomaly flagged → ops notified
Usage spike unreconciled → charge held
Margin leak closed → $12,400 recovered
Health score updated → account flagged
06  Built for Leaders

Platform for the enterprise, built for how each team works

Xect AI speaks the language of decision makers, from the board room to the operations floor.

Transformation Officer

Prioritizes use cases and tracks the value of each one.

COO

Manages exceptions and service levels, with routine work handled automatically.

Compliance

Reviews controls and the evidence collected to support them.

IT

Evaluates integration paths and deployment options across the existing stack.

Data & Analytics Leader

Unified event data lake with real-time streaming analytics. Built-in AI anomaly detection.

Sales Leadership

Deals get enriched and follow-ups sent automatically. Reps spend time closing, not updating records.

07 Security & Compliance

Enterprise-grade security

Xect AI operates in compliance with SOC 2, ISO 27001, GDPR and HIPAA requirements today, with formal third-party certification in process.

SOC 2 Type II

Independently audited security controls, verified every year.

CompliantCertification in process001

ISO 27001

Global benchmark for information-security management systems.

CompliantCertification in process002

GDPR

Advanced privacy standards for the protection of personal data.

CompliantCertification in process003

HIPAA

Certified handling of sensitive health & laboratory information.

CompliantCertification in process004
"
Xect AI resolved in four seconds what used to take our NOC forty minutes. The agents don't just alert us. They suggest the fix, document it, provide a button to apply fix and move on.
Director · Tier-1 network operations
0
Days to first deployment
0
Faster incident resolution
0
Less manual operations
0
Platform uptime SLA

Discuss your operational priorities

Review a relevant workflow, required integrations, and the measures that would define a successful pilot.