Xect AI is an intelligent field service layer: agents route the job to the nearest qualified technician with the part already on the truck, re-plan the route the moment priorities change, and resolve it on the first visit.
Technician location, parts inventory and job priority live in three different systems, so the route planned at 6am is already wrong by 9. Xect AI agents watch technician location and job priority continuously, check the truck's parts inventory before dispatch, and re-plan the route the moment something changes.
Technician location, job priority and truck telemetry feed one Avro-typed stream that Xect AI watches for the pattern behind a routing change. A re-plan triggers automatically once a higher-priority job lands or a technician falls behind.
The Parts Availability Agent checks the job's required parts against the assigned truck's live inventory before it's dispatched. If the part isn't on board, it reassigns to a technician who has it, or flags the gap.
A published Flow re-optimizes the route across all active technicians based on location, skill, parts and job priority, and pushes the update straight to the tech's device. Zero LLM calls once the routing pattern is known.
Every re-route, part used and job outcome is traced to MLFlow and attached to the job's permanent service record. First-time-fix rate is tracked automatically, job by job.
Each agent owns one step in the job-to-first-time-fix path above and hands off cleanly to the next.
Re-plans the route live as priorities and locations change
Watches technician location, job priority and truck telemetry on one Avro-typed stream for the pattern behind a routing change. Triggers a re-plan automatically once a higher-priority job lands or a technician falls behind schedule, then hands the job off to the Parts Availability Agent for a check.
Confirms the part is on the truck before anyone drives out
Checks the job's required parts against the assigned truck's live inventory before dispatch, part by part and quantity by quantity. Reassigns to a technician who has the part on board, or flags the gap for a supply run, then hands off to the Dispatch Agent when the job is ready to route.
Pushes the optimized route to the technician's device in seconds
Re-optimizes the route across all active technicians based on location, skill, parts on hand and job priority through a published Flow, and pushes the update straight to the technician's device in real time. Zero LLM calls once the routing pattern for a zone is known and verified.
A route agent re-plans from the same event stream Xect AI already ingests at 48K events/sec, the moment a higher-priority job lands, not at the next shift briefing.
The parts availability agent checks the truck's live inventory through a verified playbook. Zero LLM calls once the part-to-job mapping is known.
Routing triggers from live technician and truck telemetry, not a fixed shift plan. Build the flow once and it runs the same way for every zone.
The location, inventory and job history that predicts a second visit already lives in your other systems. Xect AI agents pull it through and flag the risk before dispatch.
When the part and the route are known, the technician already has both. When they aren’t, dispatch gets the gap with a fix already suggested.
When a fiber outage generates a burst of install and repair jobs, Xect AI re-optimizes routes across every technician in the affected zone and confirms parts before any truck moves.
See the industry pageWhen a maintenance request comes in mid-shift, Xect AI reroutes the nearest technician carrying the right part, without waiting for the next scheduled dispatch cycle to come around.
See the industry pageWhen a diagnostic device needs a certified part, Xect AI confirms the exact part is on the assigned technician's truck before dispatch, protecting the compliance record and the first-time fix.
See the industry pageWhen a monitored site reports a hardware fault, Xect AI dispatches the nearest technician with the correct replacement part, and re-routes if a higher-priority alarm comes in en route.
See the industry pageWhen multiple service calls come in during a storm, Xect AI re-optimizes crew routes by priority and location in real time, without a dispatcher re-planning every route by hand.
Talk to us about utilitiesOwns who goes where, and needs the route to update automatically when priorities change, not a radio call to every technician in the zone.
Owns the job on-site, and shouldn't be the one discovering the part isn't on the truck after driving forty minutes.
Owns the field team's performance, and needs first-time-fix rate tracked automatically against parts availability and routing, not estimated at quarter-end.
Owns parts stocking across the fleet, and needs to know exactly what's on each truck before a job is assigned, not after a technician arrives short.
Book a 30-minute demo and see Xect AI check parts, re-route a technician and push the update on your own data.