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Ingesting events
Industries  ·  Hospitality
IND / 02

From booking to checkout, coordinated across PMS, POS and channel systems.

PMS (property management system), POS (point of sale), channel manager and loyalty systems connect into one operations view. Staff route guest requests, review charge discrepancies and monitor performance across properties, with agents handling routine cases automatically.

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Reservations
Guest requests
POS / orders
Housekeeping
What we connect

Property systems, connected through one event stream

Xect AI
Business Operators Hub
PMS
POS
Booking engine
Channel manager
CRM
Loyalty
PMS
POS
Booking engine
Channel manager
CRM
Loyalty
JSON → Avro auto-mappingSchema Registry versioningMCP catalog & connectors
In practice

Where Xect AI goes to work

Guest01 / 05

Request routed to on-shift staff in seconds

Trigger
Guest request
Agent
Route + assign
Outcome
Assigned
Routed in secondsFlows
Distribution02 / 05

Rate & availability synced across channels

Trigger
Channel update
Agent
Reconcile
Outcome
In sync
Fewer reconciliation delaysIntegrations
Revenue03 / 05

POS & folio mismatches caught live

Trigger
Charge gap
Agent
Verify
Outcome
Flagged for review
Folio adjustments trackedAI EPM
Loyalty04 / 05

Stay events trigger personalised follow-up

Trigger
Stay event
Agent
Personalise
Outcome
Follow-up sent
Repeat bookings trackedAssistant

Have a Hospitality workflow in mind?

Bring your systems and a real process — we’ll show Xect AI running it on live data.

Explore a property operations workflow
Outcomes

What changes for property teams

Guest requests route to the right staff, and connected systems reconcile automatically across properties. Local rules apply where properties differ, with live visibility across the estate.

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Fewer manual hand-offs
Guest requests and housekeeping tasks routed automatically to on-shift staff, with response and completion times tracked by shift.
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Live property dashboards
Occupancy, service times, satisfaction and channel discrepancies, refreshed as events arrive.
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Re-keying across PMS, POS & channels
MCP-mediated flows read and write across PMS, POS and channel systems, reducing duplicate entry.
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The guest never sees the systems behind the stay — they just feel that everything, somehow, already knows.
Property & Guest Operations PMS, POS, distribution & loyalty
Multi-tenant by defaultEvery tool call re-checks user, org & roleMLFlow tracing on every agent runJSON→Avro · Schema Registry versioned
Industries

Explore by sector

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Insurance

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Life Sciences

AI orchestration tuned to life sciences systems & events.

See Xect AI for hospitality

Book a 30-minute demo and see Xect AI working on hospitality systems and events in your environment.

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