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Ingesting events
Industries  ·  Hospitality
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From booking to checkout, every system in sync.

PMS, POS, channel manager and loyalty land as typed events. Agents resolve the routine ones automatically.

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Reservations
Guest requests
POS / orders
Housekeeping
What we connect

Every property system, one event fabric

Xect AI
Business Operators Hub
PMS
POS
Booking engine
Channel manager
CRM
Loyalty
PMS
POS
Booking engine
Channel manager
CRM
Loyalty
JSON → Avro auto-mappingSchema Registry versioningMCP catalog & connectors
In practice

Where Xect AI goes to work

Guest01 / 05

Request routed to on-shift staff in seconds

Trigger
Guest request
Agent
Route + assign
Outcome
Resolved
Resolved before checkoutFlows
Distribution02 / 05

Rate & availability synced across channels

Trigger
Channel update
Agent
Reconcile
Outcome
In sync
No overbooking driftIntegrations
Revenue03 / 05

POS & folio mismatches caught live

Trigger
Charge gap
Agent
Verify
Outcome
Recovered
Revenue leakage caughtAI EPM
Loyalty04 / 05

Stay events trigger personalised follow-up

Trigger
Stay event
Agent
Personalise
Outcome
Re-booked
Higher repeat rateAssistant

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Outcomes

What changes for property teams

Every guest signal handled, every system in step. Live visibility across the whole estate.

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Fewer manual hand-offs
Guest requests and housekeeping tasks routed automatically to on-shift staff.
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Live property dashboards
Occupancy, service times and satisfaction, refreshed as events arrive.
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Re-keying across PMS, POS & channels
MCP-mediated flows read and write every system of record, no re-keying, ever.
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The guest never sees the systems behind the stay — they just feel that everything, somehow, already knows.
Property & Guest Operations PMS, POS, distribution & loyalty
Multi-tenant by defaultEvery tool call re-checks user, org & roleMLFlow tracing on every agent runJSON→Avro · Schema Registry versioned
Industries

Explore by sector

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See Xect AI for hospitality

Book a 30-minute demo and see Xect AI working on hospitality systems and events in your environment.

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