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Ingesting events
Industries  ·  Telecommunications
IND / 01

Connect network performance with customer and commercial outcomes.

Bring network, service, customer, and billing events into coordinated operational workflows. Xect AI supports incident triage, activation exceptions, proactive communications, and revenue assurance across connected operational support systems (OSS) and business support systems (BSS).

Network alarms
OSS / provisioning
Billing events
Ticketing
What we connect

Every telecom system, one event stream

Xect AI
Business Operators Hub
OSS/BSS
Network alarms
Ticketing
CRM
Billing
OSS/BSS
Network alarms
Ticketing
CRM
Billing
JSON → Avro auto-mappingSchema Registry versioningMCP catalog & connectors
In practice

Where Xect AI goes to work

Service assurance01 / 05

When alarms spike, correlation finds one root cause

Trigger
Alarm spike
Agent
Correlate + triage
Outcome
Known fix run
82% MTTR reductionFlows + Agents
Order activation02 / 05

When an order stalls, the activation script reruns

Trigger
Order stalled
Agent
Re-run activation
Outcome
Activation replay complete
~8s script replay · 0 LLM callsBuild-once
Customer response03 / 05

When service degrades, customers hear from Xect AI first

Trigger
Degradation
Agent
Notify + ticket
Outcome
Proactive care
Fewer inbound ticketsAssistant
Revenue assurance04 / 05

When usage doesn’t match billing, Xect AI flags it live

Trigger
Mismatch
Agent
Verify charge
Outcome
Recovered
Revenue leakage caughtAI EPM

Have a Telecommunications workflow in mind?

Bring your systems and a real process — we’ll show Xect AI running it on live data.

Talk to us
Outcomes

What changes for network teams

Network-scale events, correlated and acted on in real time. When an outage is confirmed, the Outage Customer Actions Agent notifies affected customers while the NOC works dashboards it generated from a plain English question.

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Reduction in mean time to resolution (MTTR), in this example
Agentic triage correlates the root cause and, when a matching playbook exists, the Proactive Fix agent runs it against connected OSS and BSS events.
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Deterministic script replay
Verified Playwright scripts replay against provisioning portals with zero LLM calls, measuring the replay step only.
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Live NOC dashboards
AI EPM views, including the Live Operations Map, refresh as alarms arrive and are generated from a plain English question.
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When a thousand alarms point at one fault, Xect AI sees the fault, makes sense of it and proposes the fix with a certainty score.
Director OSS Platforms, Tier 1 Operator
Multi-tenant by defaultEvery tool call re-checks user, org & roleMLFlow tracing on every agent runJSON→Avro · Schema Registry versioned
Industries

Explore by sector

See Xect AI for telecom

Book a 30-minute demo. Bring a telecom operations use case and we’ll look at customer-impact minutes, repeat contacts, activation fallout, and time to verified restoration together.