Xect AI is a self-healing CX layer: agents detect the failed payment or broken login the moment it happens, fix what they can automatically, and explain what they can't, before the customer ever opens a ticket.
Support finds out about most failures from the customer, hours after the event that caused it. Xect AI agents watch the same payment, auth and order-status signals your systems already emit, catch the failure the moment it happens, and either fix it or hand a support agent the root cause instead of a blank ticket.
Payment gateway callbacks, auth logs and order-status events feed one Avro-typed stream that Xect AI watches for the pattern behind a customer-facing failure. A symptom is flagged the moment it crosses a threshold, tagged to the account and order it affects.
The Root-Cause Agent matches the symptom against known failure signatures, checking recent deploys, gateway status and account state. Every diagnosis cites the specific signal it matched, not a guess.
A published Flow runs the verified fix, retries the failed payment, unlocks the account, or resubmits the stuck order, and confirms the outcome before closing the loop. Zero LLM calls once the pattern is known.
Every detection, fix and outcome is traced to MLFlow and attached to the account's permanent CX record. Fixes without a known pattern pause and route to a support agent with the root cause already attached.
Each agent owns one step in the symptom-to-resolution path above and hands off cleanly to the next.
Catches the failure from the event stream before the customer calls
Watches payment callbacks, auth logs and order-status events on one Avro-typed stream for the pattern behind a customer-facing failure. Flags the symptom automatically once a threshold is crossed, tagged to the account it belongs to, then hands off to the Root-Cause Agent.
Matches the symptom to a known failure signature before anyone guesses
Checks the symptom against recent deploys, gateway status and account state to identify the exact cause behind the failure. Every diagnosis cites the specific signal it matched, so a support agent can trust it without re-checking the logs, then hands off to the Self-Heal Agent when a known fix applies.
Runs the verified fix in about 4 seconds
Runs the matched fix through a published Flow, retries the payment, unlocks the account or resubmits the order, and confirms the outcome before closing the loop. Routes to a support agent with the root cause and every attempted fix already attached when no known pattern applies.
A payment or auth agent catches the failure from the same event stream Xect AI already ingests at 48K events/sec, before the customer notices anything is wrong.
The self-heal agent replays the verified fix through a published flow. Zero LLM calls once the failure signature is known.
Every escalation that reaches a person arrives with the root cause, the account history and the fix already attempted, attached.
The billing, product and support history that predicts churn already lives in your other systems. Xect AI agents pull it through and flag the account before the cancellation conversation happens.
When the pattern is known, the agent already fixed it. When it isn’t, the right person gets the ticket with root cause already attached.
When a subscriber's data session drops repeatedly, Xect AI catches the pattern from network telemetry, resets the session automatically, and confirms restored service before the subscriber calls in.
See the industry pageWhen a guest's keycard fails at check-in, Xect AI catches the sync error from the access system, reissues the credential, and notifies the guest before they walk to the front desk.
See the industry pageWhen a patient portal login fails after a records update, Xect AI catches the sync mismatch, corrects the record, and restores access without a compliance-sensitive support call.
See the industry pageWhen a policyholder's premium payment fails silently, Xect AI catches the decline from the payment gateway, retries with the backup method on file, and confirms coverage stays active.
See the industry pageWhen an order gets stuck between payment capture and fulfillment, Xect AI catches the stall, resubmits the order to the fulfillment queue, and emails the customer a status update before they check.
Talk to us about e-commerceOwns the queue and the CSAT number, and needs known issues resolved before they become tickets, not a bigger roster to answer more of them.
Owns the conversation with the customer, and shouldn't be the one discovering the outage a sensor already saw three minutes ago.
Owns retention and expansion, and needs the billing, product and support signals that predict churn correlated automatically, not discovered at renewal.
Owns the systems that generate the failure signals, and needs to know which fixes are recurring often enough to warrant a permanent code fix.
Book a 30-minute demo and see Xect AI catch a failure, fix it, and confirm the outcome on your own data.