Xect AI brings customer, asset, subscription, and service records into a coordinated response process. It supports case creation, SLA (service-level agreement) checks, and technician assignment, with exceptions routed to the responsible team.
Ticketing, field service, billing and asset records live in four different systems, so nobody sees the whole picture until the customer calls in. Xect AI agents watch account and asset signals across all four, open the ticket, check the subscription and SLA, and route the technician automatically.
Account activity, asset telemetry and support inboxes feed one Avro-typed stream that Xect AI watches for the pattern behind a service issue. A ticket opens automatically once a threshold is crossed, tagged with the asset and account it belongs to.
The Policy & SLA Agent checks the ticket against the customer's subscription tier, SLA terms and asset history to choose the response: dispatch, notify or escalate. Every decision cites the policy and record it used.
A published Flow assigns the nearest qualified technician, provisions any hardware the fix needs, and sends the customer a status update in the same run. If the fix falls under warranty or SLA credit, the same flow updates billing.
Every dispatch, part used and billing adjustment is traced to MLFlow and attached to the asset's permanent service record. High-impact actions, like a warranty override, pause for approval first.
Each agent owns one step in the ticket-to-resolution path above and hands off cleanly to the next.
Detects configured issues and opens the ticket, often before the customer calls
Watches account activity, asset telemetry and support inboxes on one Avro-typed stream for the pattern behind a service issue. Opens the ticket automatically once a threshold is crossed, tagged to the asset and account it belongs to, then hands off to the Policy & SLA Agent for triage.
Checks subscription tier, SLA terms and asset history before choosing a response
Reads the ticket against the customer's subscription tier, SLA terms and asset history to choose dispatch, notify or escalate. Every decision cites the specific policy clause and record it used, so the outcome holds up if the customer disputes it, then hands off to the Dispatch Agent when a truck roll is the right call.
Assigns the nearest qualified technician in about 8 seconds
Checks location, skill and parts on hand through a published Flow, then assigns the nearest qualified technician and provisions any hardware the fix needs. Updates billing in the same run when the fix falls under warranty or SLA credit, and sends the customer a status update before the technician even arrives on site.
A network or asset agent flags the failure and opens the ticket from the same event stream Xect AI already ingests at 48K events/sec, for issues that match a configured signal.
The dispatch agent checks location, skill and parts on hand, then assigns the nearest qualified technician through a verified playbook. Zero LLM calls once the pattern is known.
Maintenance playbooks trigger from live asset telemetry, not a fixed calendar. Build the flow once and it runs the same way for every asset in the fleet.
The billing, usage and ticketing history that predicts churn already lives in your other systems. Xect AI agents pull it through and flag the account before the renewal conversation happens.
When the pattern is known, the agent already booked the truck. When it isn’t, the right person gets the ticket with full context already attached.
This page covers cross-functional case coordination across customer, billing, and SLA records. For technician scheduling, routing, and parts readiness, see Intelligent Field Service.
When a network agent detects a regional outage, Xect AI can open the incident, check each affected subscriber's plan tier against the SLA, and push a status update ahead of many calls to the support line.
See the industry pageWhen a guest reports a broken unit, Xect AI can log the work order, check the lease terms, and dispatch the on-site maintenance crew without a manual call to the property office.
See the industry pageWhen a diagnostic device reports a fault, Xect AI can open a compliance-tracked ticket, check the maintenance contract, and schedule a certified technician ahead of the warranty deadline.
See the industry pageWhen a security sensor trips or a claim is filed, Xect AI can open the case, verify the policy, and route emergency dispatch without a manual handoff between systems.
See the industry pageWhen a rental vehicle's telematics flag a maintenance need, Xect AI can log the service ticket, check the reservation calendar, and schedule the fleet technician without pulling the vehicle from active rotation.
Talk to us about fleetOwns who goes where, and needs the dispatch decision made on real-time location, skill and parts, not on who happens to be free.
Owns the queue and the SLA clock, and shouldn't be the one logging an outage a sensor already saw.
Owns the subscription lifecycle and hardware lease terms, and needs billing to reflect the fix the moment it happens, not at the next invoice run.
Owns the physical inventory, from rental cars to medical devices, and needs to know where each one is and what state it's in without calling the field.
Book a 30-minute demo and see Xect AI open a ticket, check the SLA, and assign a technician on your own data.