Xect AI agents capture appointment changes from supported channels, check available capacity, and coordinate updates across scheduling and dispatch systems. The selected appointment is confirmed with the customer, and exceptions are logged for follow-up.
A reschedule that starts in the app, the website or a phone call today gets re-typed into workforce management, then the order system, then relayed to dispatch by hand. Xect AI agents take the request as it arrives, check what dispatch can actually deliver, and confirm the change and sync connected systems in one run.
The request arrives from any channel as one event with order, site and customer attached.
Live capacity, technician skill, parts on the truck and SLA clock pick the options.
Customer chooses; technician and customer are notified through the Notification Router.
WFM, dispatch, order status and billing update in the same run; credits queued if the SLA moved.
Each agent owns one step in the catch-to-sync path above and hands off cleanly to the next.
Turns any channel's request into one clean event
Reads the reschedule intent from chat, IVR, web or app, matches it to the right order and customer, and suppresses duplicates when the same request arrives twice.
Offers options dispatch can actually keep
Checks live technician capacity, required skills, parts on the truck and the SLA clock before it offers anything, and re-plans routes together with Intelligent Field Service when a slot moves.
Updates every system in the same run
Writes the confirmed slot back to WFM, dispatch, the order and billing at once, sends the confirmation, and logs the change for audit.
A reschedule from any channel runs through the same intake, slotting and sync path, not a separate process per channel.
Every option shown to the customer is already checked against technician skill, parts and the SLA clock.
No-show rate, rescheduling time, successful synchronization and missed commitments are the measures used to judge impact.
WFM, dispatch, the order and billing update together, in the same run that confirms the customer.
A reschedule should cost one message, not three systems.
An install or repair reschedule checks technician skill, ONT stock and the SLA clock before it offers a new time.
See the industry pageA homeowner moving a repair window gets a slot that already matches the technician's trade and the parts on the truck.
Talk to us about home servicesA patient moving an appointment or a home health visit gets a slot that matches the clinician's schedule and the visit type.
See the industry pageA meter or service reschedule checks crew certification and equipment availability before it confirms a new window.
Talk to us about utilitiesAn adjuster or inspection visit reschedules against the adjuster's route and the claim's inspection deadline in one step.
See the industry pageOwns the day's routes, and needs every reschedule offer to already match what a technician can actually deliver.
Owns the customer conversation, and needs one screen that shows real options and books the change without touching a second system.
Owns on-time delivery and cost, and needs parts confirmed before a truck rolls and SLA credits calculated and queued for approval.
Owns the app and web experience, and needs self-service reschedules to book real slots and log a confirmation every time.
Book a 30-minute demo and reschedule a live work order from chat to dispatch in one run.